Privacy policy.

1. Introduction and Scope

This Privacy Policy describes how Arithmic AI ("we," "us," or "our") collects, uses, processes, and protects your personal information when you use our website, APIs, services, and AI-powered platform (collectively, the "Service").

By accessing or using the Service, you confirm that you have read and understood the terms of this Privacy Policy. This policy is governed by the laws of the United States, including applicable state laws, such as the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

2. Our Commitment to Data Privacy

We prioritize your privacy and do not retain, log, or use your specific language model Inputs or Outputs for training.

  • No Data Retention: Prompts and context provided via our APIs are not retained after the inference task is complete.

  • No Model Training: We do not train our foundation models using your Input Data (prompts, context) or Output Data (AI-generated content).

  • Custom Models: Custom models created by you remain your property.

  • Security: We leverage best-practice security principles to protect all models and data we host.

3. Information We Collect

We collect information that identifies, relates to, or could be linked, directly or indirectly, with a particular consumer or household ("Personal Information").

Category of Personal Information Specific Examples Collected Source A. Identifiers & Contact Data Name, company, address, phone number, email address, username, and password. Directly from you (forms, accounts). B. Commercial Data Products you use, material related to support issues, and purchase history. Directly from you. C. Internet/Usage Data IP address (approximate location), browser language, software and hardware attributes, technical logs, account logins, feature usage, and engagement. Automatically (via website/service interaction). D. Sensitive Personal Information Legal/HR Data: Date of birth (required for specific NDAs or employment applications) and sensitive information in job application materials. Directly from you (forms, applications). E. Third-Party Data Contact and employment details provided by your employer or a third-party career site. Your employer, or third-party career services.

4. How We Use Personal Information

We use your Personal Information for the following business and commercial purposes:

  • Provide and Maintain the Service: To deliver the products, services, and technical/security alerts you request.

  • Communication & Support: To respond to your issues, orders, requests for information, feedback, and customer support.

  • Account Management: To establish and maintain your account and manage billing.

  • Security & Compliance: To prevent and detect security incidents, fraudulent/illegal activity, enforce legal rights, and comply with legal obligations.

  • Improvement: To understand how users interact with our products, address bugs and errors, and improve usability and effectiveness.

  • Hiring: To review and process employment applications and supporting documentation.

  • Marketing: To communicate information regarding our products, services, and updates, consistent with your preferences.

5. Sharing Personal Information (Disclosure)

We may share your Personal Information with the following categories of third parties:

  • Service Providers and Suppliers: We contract with third parties (e.g., cloud hosting, payment processors, customer support platforms like Zendesk) to limit sharing and protect your Personal Information as they perform services on our behalf.

  • Authorities/Legal Process: As required by law, legal process, or subpoena, or to defend Arithmic AI or its rights (e.g., in cases of harmful, abusive, or illegal use of the Service).

  • Business Transfers: With parties involved in a merger, acquisition, negotiation, or sale of assets, provided the receiving party agrees to maintain confidentiality.

We do not sell your Personal Information, nor do we share it for cross-context behavioral advertising (targeted advertising).

6. Your US Consumer Privacy Rights (CCPA/CPRA)

If you are a resident of a state with comprehensive privacy laws, such as California, you have the following rights regarding your Personal Information:

  • Right to Know: You have the right to request information about the categories and specific pieces of Personal Information we have collected about you, the sources, and the purposes for collecting or sharing it.

  • Right to Delete: You have the right to request the deletion of your Personal Information, subject to certain legal exceptions.

  • Right to Correct: You have the right to request the correction of inaccurate Personal Information we maintain about you.

  • Right to Opt-Out of Sale or Sharing: Since we do not sell your Personal Information or share it for cross-context behavioral advertising, no action is required.

  • Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit the use or disclosure of your Sensitive Personal Information to certain purposes (e.g., providing the service).

  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us using the information in Section 9.

7. Data Security and Retention

Data Security

We use security measures to protect your Personal Information from loss, destruction, and unauthorized access or use. We require the same from our partners.

Data Retention

We will not retain your Personal Information longer than is allowable by law or necessary to fulfill the purposes for which it was collected (e.g., maintaining your account, resolving disputes, enforcing agreements).

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service, improve functionality, and gather Usage Information (see Section 3). You can manage or disable cookies through your browser settings. We do not currently commit to responding to Do Not Track signals concerning our website.

9. Children’s Privacy and Contacting Arithmic AI

Children’s Privacy

Our websites and products are not directed to minors. We do not knowingly collect Personal Information from children under the age of 13. If you believe Arithmic AI has inadvertently collected a minor's Personal Information, please contact us immediately.

Contacting Arithmic AI

If you have any questions about this Privacy Policy or wish to exercise any of your rights concerning Personal Information, please contact us by email:

  • Email: legal@arithmicai.com